Shipping & Refunds
The price of postage is dependent upon your postal address and parcel weight (size). Items are shipped from our Katoomba location as soon possible, and usually within 48hrs. Our parcels are sent via Australia Post, and where possible, a registered parcel satchel is used.
Click & Collect is no available.
Once we receive your click& collect order, your items will normally be ready for collection within 24hrs (excluding Sundays). Pick is from 112 Katoomba Street Katoomba NSW. Please follow the instructions included in our pick-up confirmation email.
To return your product, you should mail your product to: 112 Katoomba Street Katoomba NSW 2780 Australia
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. The item must not have been worn.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
Any item that is returned more than 30 days after purchase
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
Sale items (if applicable)
Only regular priced items may be refunded or exchanged, unfortunately sale items cannot be refunded or exchanged.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: 112 Katoomba Street Katoomba NSW 2780 Australia
Out of Stock items (is applicable)
From time to time we may experience stock shortages due to back orders, system lags or stock errors. We dispatch our orders on a 'first come' 'first served' basis, thus, on rare occasions we may notify that an item you ordered is not available. We will do our best to order the item (if available) to fulfill your order, or offer alternatives, where possible.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will found out about your return.